LATE ARRIVAL
Please note that tours start promptly. If you arrive late we will do what we can to accommodate, but you may miss part of the tour
DOGS
Assistance dogs are welcome at our facilities but owners should be aware that the production environment can be very warm and noisy, and so the dogs temperament and comfort/safety should be considered. Parts of our production facility are set on grid mezzanine floors which may be uncomfortable/tricky for dogs to walk on. Please let us know if you plan to visit with an assistance dog, so that we can arrange to take you around on a slightly different route to ensure your dog remains comfortable. Finally, while assistance dogs are very welcome at our facilities, they unfortunately won’t be permitted to sample our products!
CHILDREN
Please note that, while children are welcome to visit the distillery, we are a commercial whisky distillery, producing a product which is strictly, and legally, for adult consumption. We do, therefore, expect parents to use their judgement when considering visiting such a venue as we do not have any facilities to entertain children, and no visitors under the age of 14 are permitted to access our production area. (And please note: 14-17 year olds don't get tastings). Any children brought to the distillery must be supervised at all times and we reserve the right to ask them and their accompanying guardian to leave if they disrupt the experience of our other visitors.
ACCESSIBILITY
Our production area is currently inaccessible to wheelchair users; however, an alternative experience is available. Flat, sensible footwear must be worn by visitors at all times during the tour or Masterclass – flip flops, heels or open-toed shoes will not be permitted.
FILMING
In the interests of safety, the use of mobile phones, cameras and other electrical equipment is prohibited in the production area; anyone refusing to comply with these rules will be asked to leave the tour.
MARKETING
Please note photos we take may be used for marketing purposes, please let a member of the team know on the day you’re visiting us, if you don’t wish to be photographed.
DOWN TIMES
We are a working distillery and so, for operational reasons, we cannot guarantee that all or any of our plant will be working at the time of your visit. However, you may be able to see into the still and mash tun, which can't be done when we are distilling.
HEALTH & SAFETY
Please remember that we are a food & drink manufacturer and as such must apply stringent checks across all areas of our business. Therefore, we respectfully ask that if you, or a member of your household, are unwell and/or suffering from any gastrointestinal or contagious illness on the day of your visit that you postpone your visit until a later date. This is to ensure that all of our products are manufactured in the safest way possible.
